Return and Refund Policy

1. Overview

This Return and Refund Policy (“Policy”) applies to all purchases made through outdoorfinery.com (the “Website”), which is operated by Elderado Ventures (“Outdoor Finery,” “Company,” “we,” “us,” or “our”). This Policy explains the terms and conditions that govern returns, exchanges, replacements, cancellations, and refunds for products purchased through our Website.

We are committed to providing quality products and fair resolution procedures. Because many of the products offered on our Website are high-value, large-format, specialty, or supplier-shipped items, all return requests are subject to review and approval in accordance with this Policy.

Policy Summary (United States Orders)

• Region: United States
• Return window: Eligible return requests must be initiated within 30 days of delivery
• Damage reporting window: Damaged, defective, or incorrect items must be reported within 48 hours of delivery
• Return eligibility: Returns may be accepted for both defective and non-defective items, subject to the conditions set out in this Policy
• Condition requirement: Returned items must be unused, uninstalled, in new condition, and returned with original packaging and included parts/accessories unless otherwise approved in writing
• Return shipping: Customer is responsible for return shipping costs for non-defective returns; we will generally cover return shipping for approved damaged, defective, or incorrect items
• Restocking fee: Approved non-defective returns are subject to a 25% restocking fee based on the product price
• Refund timing: Approved refunds are typically issued to the original payment method within 7 business days after inspection and approval

2. Contact Information

To request a return, report shipping damage, report an incorrect item, or inquire about refund eligibility, please contact our customer service team using the information below:

• Email: support@outdoorfinery.com
• Phone: 1-918-212-6225
• Business Address: Elderado Ventures, 10204 E 131st Pl S, Bixby, OK 74008, United States

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM CST

For the fastest assistance, please include your full name, order number, product name, and a detailed explanation of the issue in your initial communication.

3. Return Eligibility

Returns may be considered only if all applicable requirements under this Policy are satisfied. To be eligible for return consideration, the item must generally meet the following conditions:

• The item was delivered damaged, defective, or materially different from what was ordered; or
• The item is a new, unused, non-defective item for which a return is requested within the applicable return window
• The request is submitted within 30 days of confirmed delivery
• If the issue involves shipping damage, defect, or incorrect fulfillment, the issue is reported within 48 hours of delivery
• The item has not been used, installed, assembled, modified, or altered
• The item is returned with its original packaging, documentation, accessories, hardware, manuals, and included components
• The return has been approved by our customer service team in advance

Items that show signs of use, installation, assembly, misuse, modification, wear, or damage after delivery may be rejected for return, refund, or exchange unless prohibited by applicable law.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery. This prompt reporting requirement helps us review the claim with the carrier and supplier while shipment records are still current.

Please include the following with your claim:

• Your order number
• The name of the item received
• A clear description of the issue
• Photos of the item, packaging, shipping label, and any visible damage or discrepancy

We reserve the right to request additional supporting documentation before approving a return, replacement, repair, partial refund, or other resolution. If the claim is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

5. Return Authorization Procedure

Do not return any item without prior written authorization from our team. Unauthorized returns may be refused, delayed, or deemed ineligible for refund.

If your return request is approved, we will issue return instructions. Where applicable, we may also provide a return merchandise authorization, return shipping documentation, or routing instructions. Approved items must be shipped back within the timeframe stated in the approval communication, which is generally within 7 days of authorization unless otherwise specified.

6. Return Shipping and Restocking Fees

Return shipping responsibility depends on the reason for the return:

• Damaged, defective, or incorrect items: If the claim is timely reported and approved, we will generally provide a prepaid return label or otherwise arrange return logistics at no additional cost to the customer.
• Non-defective returns: The customer is responsible for return shipping costs unless otherwise agreed in writing.

Approved returns of non-defective items are subject to a 25% restocking fee, calculated based on the product price. This fee will be deducted from the total refund amount. Original shipping charges, delivery surcharges, white-glove fees, expedited handling fees, and similar service charges are non-refundable unless the return is due to our error or an approved damage/defect claim.

If a return shipment is sent without using the authorized method or provided label, we may decline reimbursement for shipping expenses and may also reject the return if the item is lost, damaged in transit, or improperly routed.

7. Refunds

Once a returned item is received, it will be inspected to confirm eligibility under this Policy. Approval of a return does not automatically guarantee a full refund; refunds remain subject to inspection results, applicable deductions, and the terms set forth herein.

• Approved refunds are issued to the original payment method used at checkout
• Refunds are typically processed within 7 business days after inspection and approval
• Your financial institution may require additional time to post the refund to your account
• Any applicable restocking fees, non-refundable service charges, or return shipping costs may be deducted from the refund amount where permitted

8. Replacements and Exchanges

Where appropriate, we may offer a replacement or exchange instead of a refund. Eligibility for exchanges and replacements is determined in our sole discretion based on product availability, the nature of the issue, and supplier return conditions.

Exchanges may be accepted for defective and certain non-defective items that satisfy the return requirements of this Policy. Replacement items or exchanged merchandise will generally be processed after the original item is returned, received, and approved, unless we expressly confirm another arrangement in writing.

9. Non-Returnable and Excluded Items

Except where required by applicable law, we do not accept returns, refunds, or exchanges for the following:

• Claims for visible shipping damage, defects, or incorrect items reported more than 48 hours after delivery
• Items that have been used, installed, assembled, modified, or altered after delivery
• Items damaged due to misuse, improper handling, improper storage, negligence, unauthorized repair, or failure to follow manufacturer instructions
• Custom-made, made-to-order, special-order, personalized, or built-to-specification products
• Perishable goods
• Intimate or sanitary goods, where applicable, if opened or used
• Gift cards
• Downloadable digital products, software, or electronically delivered materials
• Items otherwise marked as final sale or non-returnable at the time of purchase

10. Order Cancellations

Orders may be canceled for a full refund only if the cancellation request is received and confirmed before the order has been processed, prepared for shipment, or released to the supplier/carrier.

Once an order has shipped or entered fulfillment, it cannot be canceled and must instead follow the approved return procedure, if eligible. Certain custom, made-to-order, or special-order items may not be cancellable once production or procurement has begun.

11. Chargebacks and Dispute Resolution

We encourage customers to contact us first to resolve any concerns regarding damaged items, delivery issues, product defects, or return eligibility. Initiating a chargeback or payment dispute without first giving us a reasonable opportunity to review and resolve the matter may delay resolution and may affect return or refund handling, subject to applicable law.

12. Limitation of Policy; Consumer Rights

This Policy is intended to supplement, and not limit, any rights you may have under applicable consumer protection laws. If any provision of this Policy is found to be unenforceable or inconsistent with applicable law, such provision will be interpreted in a manner consistent with applicable law, and the remaining provisions will remain in full force and effect.

13. Changes to This Policy

We reserve the right to amend, revise, or update this Policy at any time in our sole discretion. Any changes will become effective upon posting the revised Policy on the Website, unless otherwise required by law. Your continued use of the Website and purchase of products after any update constitutes acceptance of the revised Policy.